Hotel Reservation Policies

1. Check-in time 3:00 p.m.

2. Check out time 12: 00m

For cancellations please contact our reservations department at

It is a pleasure for us to allow your check-in before the scheduled time, however it is subject to the availability of the Hotel at the time of your arrival. If you want to guarantee that the room is available at the time of your arrival, we recommend that you book the room one night before the current arrival date.

Subject to hotel availability and has an additional charge.
Until 6pm $ 80,000 + 19% VAT
Until 8pm $ 120,000 + 19% VAT
After 8pm the total value of the night is charged.

6. At the time of entering and guaranteeing the reservation, it will mean the acceptance of the terms and conditions, without the need for a conventional signature.

7. Important: For the entrance to the hotel of minors, it is necessary to present the civil registry and the child’s identity card. In case of not being in the company of their parents, the person in charge of taking care of the minors, must present a document of authorization of possession of the minor, duly signed and authenticated by at least one of the parents. Law 1098 of 2006 Code of childhood and adolescence.

Terms and Conditions

1. To guarantee your reservation use one of the following credit cards: VISA, AMEX, DINERS CLUB or MASTERCARD.

2. The name of the cardholder that will be used as a means of guarantee, must be the same as the one that takes the reservation and enjoys the services of the Hotel. Otherwise, we request that you contact our Reservations Department at 6501501 and 6501500 ext. 206, 248 and 224 in the city of Cartagena – Colombia at the following times: Monday to Friday 8:00 AM – 6:00 PM. , Saturdays 8:00 AM – 12:00 M and Holidays 9:00 AM – 1:00 PM

3. Rates subject to availability. They do not apply with other promotions.

4. Limited capacity